Formerly Fancy Koi Outlet - Established since 1997

How to Return an item

Returns accepted within 30 days only with prior authorization. Call us at (408) 283-9302  for a RETURN CODE.

No returns will be accepted without proper authorization. Refunds on items unused and in their original packaging only.

All returns must be shipped prepaid and are subject to a 15% restocking charge.

For defective items, you have until the 30 day return period to report to us for any complications. After the 30 day period, defective items will be needed to be reported to the manufacturer of the product. Also if an item is returned to us and we determine it is not defective, you may be inclined to the shipping and handling fees.

Fish foods, chemical products, UV bulbs and glass products are not available for return.
If you feel the item may have been damaged during transit, please inform the delivery personnel that you are refusing package due to damage.

We do not take any responsibility to items that are broken during delivery as it is the shipping company's responsibility.